Tech Support

Issues Getting Started, Logging In, and Using the Course

Problem - I am entering my email address into the registration page and it is telling me that my email address is invalid.

Please make sure that you are entering a valid email address. When entering your email address be sure that you are not entering any spaces between letters. Also, do not put the letters 'www.' before your email address. You must also enter the '@' (at) symbol after your username followed by .com, .net, or .org. Lastly, some email addresses have an '_' (underscore) symbol, this is located on your keyboard to the right of the '0' (zero) key by pressing the shift key and '-' (minus) key at the same time.



How do I continue an online drivers education course already in progress?

Each time you complete one of the online drivers ed sections, your course status will be saved. When you want to re-enter a course in progress, simply go to the Drivers Ed Direct Homepage to log back in. For access to the course, you will be prompted to enter your username and password entered during registration.



Problem - I am trying to re-enter the course, but when I enter my login information, the site says that I am not registered.

Make sure that the URL at the top of the screen reads exactly as follows: www.driverseddirect.com

Make sure that you originally registered with Drivers Ed Direct. It is our policy to send confirmation emails to you when you register/enroll for the online course, make a payment, and complete the drivers education program. Check your email box for these confirmation emails to insure that you have contacted the correct company. If you do not have a confirmation email from Drivers Ed Direct, you have registered with another company.

If you are positive that you have registered with Drivers Ed Direct, but the login procedure is not working, it is because you are entering either your username and/or password differently from what you originally registered with. You will need to re-enter your information exactly as you registered including all letters, numbers, spaces, etc. so long as you entered it during registration.

A common error when trying to re-enter your course is typing the letter "O or o" instead of the number "0" (zero) or vice-versa for your username or password. When typing in your username or password, this re-entering function is not case sensitive (you may replace a lower case 'o' with a capital 'O'), but it will not let you substitute a letter 'O or o' for the number zero '0'.

You can also retrieve your lost/forgotten password by clicking here: I forgot my password.



Problem - I completed a section of the online drivers ed class, but the 'Study Hall' page is not reflecting my progress.

If the 'Study Hall' page doesn't reflect your progress throughout the course, first try clicking the Refresh or Reload button on your browser. If this doesn't work, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.driverseddirect.com. This should refresh your online driver's ed session and reflect your progress.

Payment and Shopping Cart Issues

Problem - I have paid for the course, but the site is not reflecting my payment and giving me access to the final exam.

If you paid online: If you have paid for the drivers education course online with a credit card and your payment was accepted successfully, you will be sent a payment confirmation by email with an Order ID#. You will also be taken to a screen that will show the Order ID# on screen when payment has been accepted. If the Study Hall page does not reflect your payment, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.driverseddirect.com. This should refresh your session and reflect your payment.

If you paid by phone: If you have paid for your online drivers education course by telephone with a credit card, please note that final exam access is given during normal business hours and may take some time pending credit card authorization. You will receive a payment confirmation email when your credit card has been processed and you have been granted access to the final exam.

If you paid by mail: If you paid by check or money order through the mail, we have not received your payment yet. All mailed payments are processed on the same day received. We do not wait for checks to clear before granting access to the final exam.



Problem - I have entered my credit card information into the payment page and clicked the submit button, but nothing is happening.

Please be Patient! Due to Internet traffic, it sometimes may take 1-2 minutes for credit card authorizations to be completed and processed. This is not unusual. Please wait until your browser screen prompts you to continue. Do not click on the payment button more than one time because your credit card may be charged for each click. Drivers Ed Direct has taken the necessary steps to curb this problem from occurring, but clicking the payment button multiple times can trigger this.

If the page seems to be stuck and not responding, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.driverseddirect.com. This should refresh your session and reflect your payment. If you have paid, but not received the payment confirmation email nor your Order ID# then the payment was not accepted and you must try again.

Computer and Internet Browser Issues

Problem - When I try to access the Drivers Ed Direct website, my browser displays a "Certificate Warning" message or a "Your Certificate is Invalid" warning.

Upgrade your browser! Many older browsers will not allow access to newer websites because of certain security issues. Most browsers allow for upgrades at the company's website.

If you are using Google Chrome: please upgrade your browser at https://www.google.com/intl/en/chrome/browser/.

If you are using Microsoft Edge: please upgrade your browser at https://www.microsoft.com/en-us/edge.

If you are using Mozilla Firefox: please upgrade your browser at https://www.mozilla.org/en-US/firefox/all.html.



Problem - I'm using AOL and I keep getting knocked off line.

If you are using AOL as your Internet service provider, you will have activity requirements while online. During some of the longer sections requiring more reading, there is a chance AOL will knock you off-line unless you remain interactive with AOL. Do not leave the screen alone for any great length of time...remain interactive with the screen.



Problem - When I go to the Drivers Ed Direct website or when I'm taking the course my computer shuts down, closes or has some type of error screen or warning screen.

These types of problems could be caused by a number of different things, but they ARE NOT caused by simply going to our website. These are problems caused by your computer. For example, you may have too many programs open at the same time or you may not have enough memory left in your hard drive. To solve these types of problems, please refer to your computer manufacturer's tech support phone number or help guides.